F A Q
Shipping & Delivery
We ship worldwide from Peru, five times a week.
We offer FOLLOW-UP on all orders. These orders are shipped with a normal publication.
Most arrive in 10 days, but due to normal customs procedures and postal service schedules can take up to 4 weeks. We offer two methods of REGISTERED presentations. All shipments are traceable.
STANDARD INTERNATIONAL: shipment with tracking. Estimated Arrival Time 10-30 days.
DHL EXPRESS: shipment with tracking. Estimated time of arrival: 4 – 5 days
Do you ship worldwide?
Yes, We ship worldwide from Peru, five times a week.
Are shipments trackable?
Yes. All packages are shipped tracked, meaning the package can be tracked, and will be returned to us if it is undeliverable. Therefore, your orders are shipped quickly and securely. After your order is shipped, we will send you tracking details. It may take up to 48 hours before tracking data is visible.
Minimum orders are accepted?
Every customer is important to us. If you need 5 gr or 5 kg, if you want to spend $ 10.- or $ 100.-. Then the good news is; we accept minimum orders
Do you include information in the package?
Your package will contain the products you ordered and, in most cases, a selection of free incenses or samples. We DO NOT include any information about the application or the purpose of the products. We do not include your invoice or any reference to this website. Your package will be discreet, professionally packaged and clearly labeled.
Where can I track shipping?
Shipments can be tracked on the world’s leading tracking platform, here: USPS, DHL, 17TRACK.NET
What happens if delivery is delayed?
The customs or plant inspection authorities can examine your package and delay delivery. Your mailman may try to deliver the package, but you can not leave a delivery note. Be sure to read our mail for tracking data and further instructions.
Can you ship to a Postal service point or parcelshop?
Yes we can. For our customers in Europe using the registered shipping we can send to a DPD parcel shop nearby you.
What payment methods do you accept?
We accept international bank cards, Visa, MasterCard, American Express, Discover, Western Union, Western Union, bank transfers, Moneygram, Bitcoin and cash by postal mail. Payment options are described during payment.
Is my personal information safe?
When you enter the website, the connection is protected by SSL. When placing your order with us, your personal information is completely secure. All personal information you provide is transmitted via 256-bit Secure Socket Layer (SSL) technology. Your personal information is contained behind secure networks to keep the information confidential.
Do you sell wholesale?
Yes. We have thousands of direct jungle products, without intermediaries and at the best price. If you are looking for a product and cannot find it in our store, Contact us “we have it for you”. When you submit and confirm your order, we will immediately prepare and reserve the items in your order, allowing you to ship them immediately after receiving payment.
Do you guarantee the quality of the herbs I order?
We guarantee that our products are fresh, genuine, correctly identified and meet common standards. We cannot guarantee the effectiveness of the product in relation to a particular use or purpose.
Do you reimburse for lost orders?
We rarely encounter the loss of our packages. When it cannot be delivered, it will always be returned to us. Shipping can take up to 4 weeks before a package is returned.
Do you refund returned orders?
When in transit for long periods of time, herbs can dry out and lose their value. We do not replace returned products. Because of this, we cannot guarantee a full refund for returned orders. Refunds are assessed on a case-by-case basis.
What are its terms and conditions?
Visit our section Terms of Service. To place an order from our website, you must accept these terms.
Do you send packages to a different address than mine?
Yes, you can enter the delivery address during checkout. Send message to someone else, request recipient’s email address, send email with instructions to recipient.
Couldn't find your answer?
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